Your privacy is our priority. This document clearly explains how 69win collects, uses, stores, and protects the personal data of every user on our platform.
Six key pillars that ensure your personal data is always well protected on the 69win platform.
All data transmitted between your device and 69win servers is protected by 256-bit SSL encryption technology — the same standard used by leading banking institutions. Your information cannot be intercepted or accessed by unauthorized parties.
69win does not sell, rent, or trade your personal data to any third party for marketing purposes. Your data is used solely for the purposes stated in this privacy policy and nothing beyond that.
You have the right to access, correct, and delete your personal data at any time. The 69win platform provides straightforward data management options directly from your account settings, with no complicated process required.
69win's data handling practices comply with Malaysia's Personal Data Protection Act (PDPA) 2010. We take these legal obligations seriously and continuously review our internal procedures to ensure full compliance.
Your personal data is stored on servers protected by multi-layered security systems, including firewalls, intrusion detection, and regular data backups. Access to data is restricted to authorised personnel with a legitimate need.
In the event of any security incident that may involve your data, 69win is committed to notifying affected users within the timeframe required by law. Transparency is our priority in every situation.
This Privacy Policy describes how 69win ("We", "Platform") handles your personal data. By using the 69win platform, you agree to the collection and use of information as described in this document. Please read it carefully before using our services.
To provide the best service and ensure platform security, 69win collects several categories of information from users. The following are the types of data we collect:
| Data Category | Examples of Information | Purpose of Collection |
|---|---|---|
| Identification Data | Full name, IC/passport number, date of birth | Identity verification (KYC), legal compliance |
| Contact Data | Email address, phone number | Account communications, security notifications |
| Financial Data | Bank account information, transaction records | Deposit and withdrawal processing |
| Technical Data | IP address, device type, web browser | Account security, platform improvement |
| Usage Data | Gaming activity records, login dates | Responsible gaming, platform analytics |
Collected data is used responsibly for the following purposes:
We do not use your data to make automated decisions that significantly affect you without human involvement. Any important decisions regarding your account are subject to manual review by our team.
69win takes an extremely cautious approach to sharing user data. We does not sell your personal data to any party. Data sharing only occurs in the following limited situations:
The 69win platform uses cookies and similar tracking technologies to enhance your experience. The following are the types of cookies we use:
You can manage your cookie preferences through your web browser settings. However, disabling essential cookies may affect platform functionality. Continued use of the 69win platform after the cookie notice is displayed will be considered your consent to the use of cookies.
The security of your personal data is the absolute top priority of 69win. We implement multiple layers of technical and operational protection:
While we make every effort to protect your data, no system is entirely perfect. You also play an important role in keeping your account secure by using a strong password and not sharing your login credentials.
69win retains your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal obligations:
Once the retention period expires, your data will be securely deleted or anonymised in accordance with our established data deletion procedures. You may request early deletion, subject to legal obligations that may require us to retain certain data.
As a 69win user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. Such requests will be processed within 30 days of receipt.
If any of your personal data is inaccurate or incomplete, you have the right to request a correction. Basic information updates can be made directly through your account settings.
You may request the deletion of your personal data, subject to our legal obligations. Each request will be assessed on a case-by-case basis.
You have the right to object to the use of your data for direct marketing purposes. You may unsubscribe from marketing communications at any time via the unsubscribe link in our emails.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider if required.
The 69win platform may contain references to third-party game or payment service providers. It is important that you understand the following:
We recommend reading the privacy policy of any third-party service you use alongside the 69win platform to fully understand how your data is handled.
69win reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes:
Continued use of the 69win platform after any changes take effect constitutes your acceptance of and agreement to the updated terms. If you do not agree with any changes, please stop using the platform and contact us to close your account.
If you have any questions, concerns, or complaints about how we handle your personal data, the 69win data protection team is here to help. You can reach us via: