Terms and Conditions 69win — Complete Platform Usage Guide

In this Terms and Conditions document, the following words and expressions have the meanings stated below unless the context requires otherwise:

• "Platform" refers to the 69win website accessible at 69win.plus together with the official 69win mobile app for Android and iOS devices.
• "User" or "Member" refers to any individual who has registered an account on the 69win platform and is authorised to use the services provided.
• "Service" refers to all games, sports betting, live casino, bingo, promotions, and any other features available through the 69win platform.
• "Real Money" refers to funds deposited by the user into their 69win account via approved payment methods.
• "Bonus Funds" refers to free credits or bonuses granted by 69win to users through various promotions, and are subject to separate wagering requirements.
• "KYC" (Know Your Customer) refers to the identity verification process required before withdrawal of winnings is permitted, including the submission of valid identification documents.

To register and use the 69win platform, you must meet all of the following eligibility requirements:

• You must be at least 18 years old at the time of registration. 69win takes seriously its responsibility to prevent underage individuals from accessing our platform.
• You are an individual registering on your own behalf and not on behalf of any third party or other entity.
• You are not prohibited from using online gambling services under the laws or regulations applicable in your jurisdiction.
• All information you provide during registration must be true, accurate, and up to date. Providing false information is a serious breach of these terms and may result in account closure and forfeiture of balances.

69win reserves the right to decline any registration application without providing a reason. We also reserve the right to request additional identity verification at any time if we deem it necessary to ensure the safety of the platform and our user community.

Once your account has been successfully registered, you are fully responsible for all activities that occur under your account. The following are important guidelines regarding account management at 69win:

• Keep your password confidential and never share your login details with anyone, including 69win staff — our staff will never ask for your password.
• If you suspect that your account has been accessed without authorisation, contact the 69win support team immediately so that security measures can be taken.
• You are responsible for ensuring that the personal information in your account is kept up to date, particularly information related to your registered payment method.
• Accounts inactive for a specified period may be subject to administrative fees or automatic closure in accordance with the platform's current policy. You will be notified in advance via your registered email.

69win uses a two-factor authentication (2FA) system for an additional layer of security. You are encouraged to enable this feature to protect your account from unauthorised access.

The 69win platform supports a wide range of deposit and withdrawal methods suited for users in Malaysia, including FPX, direct bank transfer, Touch 'n Go eWallet, GrabPay, and Boost. All financial transactions are processed through secure channels protected by 256-bit SSL encryption technology.

• Minimum Deposit: The minimum deposit amount is as stated on the platform's cashier page at the time of the transaction. This limit may vary depending on the payment method selected.
• Deposit Processing Time: Deposits via FPX and eWallet are credited to your 69win account within minutes of a successful transaction. Bank transfers may take slightly longer depending on the bank's processing time.
• Fund Withdrawal: Withdrawal requests will be processed once all KYC requirements are fulfilled. Withdrawals are typically processed within 1–3 working days depending on the chosen method.
• KYC Verification: Before your first withdrawal is approved, you are required to submit a copy of your valid identity card (MyKad) or passport for identity verification purposes.

69win reserves the right to freeze or suspend any suspicious withdrawal for investigation purposes. In such cases, you may be required to provide additional documentation to verify the legitimacy of your funding source.

69win offers a wide range of exciting bonuses and promotions for both new and existing members. Each bonus is subject to specific terms and wagering requirements. The following are general guidelines applicable to all bonus types on the 69win platform:

• Bonuses may only be claimed once per promotion unless otherwise stated in the relevant promotion's terms.
• Wagering requirements must be fully met before any withdrawal from bonus funds is permitted. The exact wagering requirements are stated in the terms of each promotion.
• Some games may be excluded from meeting bonus wagering requirements or may contribute at a different rate. Please check the specific promotion terms for further details.
• Bonuses are non-transferable and may only be used by the verified account holder.
• 69win reserves the right to void any bonuses and associated winnings if there is evidence of fraud, system abuse, or breach of terms.

In the event of a conflict between specific bonus terms and these general terms, the specific bonus terms shall apply. 69win reserves the right to modify, terminate, or introduce new promotions at any time without prior notice.

All games offered on the 69win platform are operated in accordance with rules set by the game providers and 69win itself. The following are the key principles governing the smooth operation and integrity of games on our platform:

• All slot games and digital table games use Random Number Generator (RNG) technology that has been independently verified and audited to ensure the fairness of every outcome.
• Live casino games are operated by professionally trained dealers using real physical equipment under strict supervision to ensure full transparency.
• Game results are final and cannot be disputed except in cases where a verifiable technical error has occurred.
• Any attempt to manipulate the system, use automated software (bots), or exploit technical vulnerabilities is strictly prohibited and may result in immediate account closure.

In the event of a technical disruption during gameplay, 69win will make every effort to resolve the situation in a fair manner for all parties. 69win server logs will serve as the primary reference in any disputes relating to game outcomes.

As a 69win platform user, you agree to comply with the following standards of conduct at all times while using our platform:

• Do not use the 69win platform for any unlawful purpose, including money laundering, fraud, or other criminal activities.
• Do not attempt to access other users' accounts or interfere with the platform's functions in any way.
• Do not spread false information, defamatory content, or harmful material through any communication channels provided by the platform.
• Do not use a VPN, proxy, or any other method to conceal your actual location while using the platform.
• Comply with all established game rules and show respect to other users and platform staff.

Violation of any of these responsibilities may result in a warning, temporary suspension, or permanent account closure depending on the severity of the breach. In cases involving criminal activity, 69win reserves the right to report the matter to the relevant authorities.

69win provides the platform on an "as is" basis and makes no warranties, express or implied, regarding the platform's suitability for any particular purpose. Without limiting the foregoing:

• 69win is not liable for any financial losses incurred as a result of wagering activity on the platform, including losses caused by technical disruptions beyond our control.
• 69win bears no liability for any indirect, consequential, or exemplary damages arising from the use of the platform.
• We do not guarantee that the platform will operate without interruption or be error-free at all times, although we strive to ensure optimal uptime.

Your 69win account may be terminated under the following circumstances:

• At Your Own Request: You may request account closure at any time by contacting the 69win support team. Eligible balances will be processed for withdrawal once all KYC requirements have been met.
• Closure by 69win: We reserve the right to close or suspend your account without notice if there is a breach of terms, fraudulent activity, multiple accounts, or any suspicious behaviour.
• Self-Exclusion: Users who require assistance with gaming habits may apply for a self-exclusion break via the Responsible Gaming. A self-exclusion period cannot be cancelled before it expires.

Following account closure, all your personal data will be retained for the period required by applicable data protection laws before being permanently deleted from our systems.

These Terms and Conditions are governed and interpreted in accordance with applicable laws. Any disputes arising from the use of the 69win platform will be resolved through the following process:

• All complaints must first be submitted to the 69win customer support team through the official channels provided.
• Our team will endeavour to resolve complaints within 14 working days from the date the complaint is received.
• If a resolution cannot be reached through negotiation, both parties agree to refer the dispute to a mutually agreed arbitration body.

By using the 69win platform, you acknowledge that you have read, understood, and agreed to all terms and conditions set out in this document. If you do not agree with any part of these terms, please discontinue use of the platform immediately.